What are the different ways to wear the crystal bracelets?

The center beads are adjustable, and can be pulled away from each other to create 3 different looks.

Where are the LoveNow bracelets manufactured?

They are designed in Downtown Los Angeles at the Rhythm Visuals headquarters. The crystals are sourced from Brazil, hand-carved in Hong Kong, and hand-assembled in California.

What are the bracelets made of?

The crystals are 100% genuine high quality Amethyst and Rose Quartz gemstones. The weaved rope is made of polyester, while the small beads are brass, and the big beads are stainless steel.

Are the bracelets water-proof?

The crystals are water-proof, and washing your hands with the bracelets on is 100% safe. However we don’t recommend showering with them. This is because constant exposure to water may cause wear and tear on the small beads and rope. You can get away with submerging the bracelets in water occasionally, however consistent water exposure may wear them down over time.

What are the bracelet size dimensions?

They are designed to fit all hand sizes.
Crystal Dimensions: 8x30mm
Bracelet Circumference: 3 inches in diameter
Small Bead Dimensions: 5mm in diameter, 3mm thick
Big Bead Dimensions: 9mm in diameter, 4.5mm thick

What are the health benefits of crystals?

Crystals have been worn by Kings, Queens, and Sages throughout history. They are naturally grown minerals within the Earth, and carry the unique healing frequencies of nature. Each crystal has different properties that compliment your aura (energy field) with positive healing benefits.

This was scientifically proven by Dr. Masuru Emoto who conducted water experiments that show the harmonic effects that crystals have on water. The crystals generate a natural vibration that re-structures water molecules into beautiful geometries. When your cells have a balanced and stable structure, they are more effective at communicating information throughout the physical body. Simply put they make the cells stronger and healthier at a microscopic level.

Since our bodies are primarily made of water molecules, we can all benefit from wearing crystals to increase our overall well being. Our LoveNow bracelets are designed to keep a smooth connection between the crystal and your skin, which is the most ideal way to wear them for maximum benefit. This allows the crystals to give off their natural healing vibration, and create balance within the cells of your body.

*You should never substitute crystals for professional medical treatment when indicated for any condition.

Shipping

What countries do you ship to?

We are currently shipping to the following countries:
Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. Please email hello@ourpresence.com if you have any further shipping inquiries.

How do I track my order?

You will receive your tracking number by email 2 days after your order has been dispatched. All international parcels can be tracked through your local postal companies website once they have reached your country. If you have any issues tracking your parcel please email hello@ourpresence.com

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email hello@ourpresence.com within 2 hours of placing your order. You must make the subject line ‘CHANGE OF ADDRESS’ and provide your full name, order number and corrected shipping address.

How do I change or cancel my order?

If you need to cancel or make any changes to your order please email hello@ourpresence.com within 2 hours of making your purchase with the subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ and our team will be back to you shortly. Please make sure you have read our Returns & Refunds Policy before proceeding.

I didn’t receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@ourpresence.com to ensure you provided the correct email during checkout.

Refund Policy

What if I have a change of mind?

If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
• in saleable condition;
• unused with all original packaging;
• returned to us with any gift or bonus received with the merchandise (if applicable);
• the exchange or refund is sought within 14 days of purchase.

Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to hello@ourpresence.com

Our Presence, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

What if the item is faulty?

If you believe an item is faulty, you may have rights to a remedy under the Consumer Law. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time. Our Presence will require satisfactory proof of purchase before providing a remedy under the Consumer Law.

If you would like to submit a return or refund request, please contact hello@ourpresence.com with the following information:
• Full Name
• Order Number
• Email Address
• Explanation of the defect
• High quality photo or video showing the defects. If images are not provided we will not be able to complete your request.

What is the return tender?

Refunds will be given using your original payment method. If the order was returned due to an incorrect address or the package was unclaimed, Our Presence has the right to charge for the product to be re-shipped.